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 Delivery Details

Next Working Day Delivery

  • Minimum order value = £24.50 (excluding poly/paper covers via postal shop)
  • Delivery is 'Next Working Day'* 8am to 6pm. (*Our couriers achieve 95% compliance so we cannot guarantee 100% success. If orders are time critical please order in good time)
  • Working days = Monday to Friday and excludes Bank Holidays
  • Orders must be received before 3pm on working days
  • Orders received after 3pm are deemed as received the following working day
  • Orders between 3pm on Friday to Monday 3pm are delivered on Tuesday
  • You may specify a different delivery date on the Delivery Address page

Delivery Charges:

Order Value

Mainland England
& Wales

Mainland Scotland

Scottish Highlands

Under £40

£9.98

£12.33

£31.49

£40-£60.00

£4.99

£7.34

£26.50

Over £60

FREE

£2.35

£21.51

*Non Mainland post codes are provided below and from the Basket page.

Delivery prices cover orders of up to 25kg or 55 lb or 4st 7lb. (approx. 23 x Box 2's). If your order weight significantly exceeds this we may contact you about any supplementary payment (of 50p per kg). Product weights are shown on our site map

Should a delivery post code prove not to be financially viable Online Boxes reserves to decline the order and refund the full payment

Should a client incorrectly identify their delivery region and process an order Online Boxes reluctantly reserves to right cancel the order and charge £7.50 for administration from any refund

Ordering process

Please place your order online via one of our shops. We will send a confirmation of your order to your email address once payment has been processed. If you need to make corrections to your order please contact us as soon as possible so this can be accommodated before despatch.

Receiving your Delivery

Deliveries must be signed for unless at the checkout page you provide instructions about where to leave your order. You will then be liable for the security of the delivered parcels

Delivery Problems

Almost all deliveries by City Link arrive on time, complete and without damage!

If you do experience a problem, i.e. if the order is damaged or incomplete, so we can persue it you MUST mark this on the carrier's paperwork and advise us within 24hours of the problem using our online form www.onlineboxes.co.uk/feedback or by phone. We can then work to resolve the problem to your satisfaction.

Our carriers will not accept liability for in-transit damage or missing items unless advised to them on delivery paperwork at the time you sign for the delivery - so please do try to have items signed for. We investigate all reported problems same or next day.

Returning Goods and Cancellation

As a customer you will have the right to cancel your contract within seven working days of receipt of the goods ordered (under the Distance Selling Regulations). You must take reasonable care of the goods whilst in your possession and they must be returned to us or collection arrangements made promptly at your cost. If we collect the item/order from you, you will be charged the cost of collection which will be notified to you at the time of cancellation. You must inform us of the cancellation of the contract by email to sales@onlineboxes.co.uk. Please read our terms and conditions here and save a copy when requested at checkout for your reference.

Satisfied with your Order and Delivery

  • Let us know!
  • Use our feedback form www.onlineboxes.co.uk/feedback, and if you send pictures of you making good use of our products and we include them our site we will send you a cheque for £10 per photo, or £25 for video.

"Non Mainland England and Wales post codes" Delivery Surcharge

  • Standard delivery charges are for Mainland England and Wales. Different charges apply to Mainland Scotland and the Scottish Highlands
  • Surcharges for Mainland Scotland and the Scottish Highlands:
  • Scotland Post Codes - AB10, AB11, AB15, AB16, AB24, AB25, DD, DG, EH, FK, G, KA, KY, ML, PA1 to PA19, PH1 to PH11 and TD Delivery Surcharge = £2.35
  • Scottish Highlands Post Codes - AB, PA, PH, IV, KW Delivery Surcharge = £21.51
  • Please select the correct delivery area at checkout
 

Enquiries:- 01524 413928